The Biggest Threat to the Professional Travel Advisor
The professional travel advisor has survived the Internet, online travel agencies, supplier direct-booking initiatives, a pandemic and now artificial intelligence. But I believe the profession faces another threat that our industry has been far too reluctant to confront — a threat our industry can no longer afford to ignore. It is the proliferation of business models that allow consumers to obtain the economics and privileges of being a travel advisor while making virtually no investment in actually becoming one. Let me be very clear: This is not about new travel advisors. Our industry desperately needs talented new people. We should recruit them, train them, mentor them and help them build successful businesses. Every successful travel advisor was new once. But there is an enormous difference between creating a pathway into a profession and creating a shortcut to its economics. Pay a fee. Gain access to an agency credential. Book your own travel. Collect commission on purchases you would have made anyway. Gain access to industry rates and benefits. Perhaps recruit others to do the same. That isn't the next generation of professional travel advisors. It is a business model built upon blurring the distinction between the travel professional and the travel consumer. And the organizations with the greatest ability to stop it are the same organizations making it economically possible: The suppliers themselves. Follow the Money Suppliers control the economics. They decide who qualifies for commission. They determine who receives travel advisor rates, FAM opportunities and other benefits historically [Read More...]